opening times - Mon - Fri 8:00 - 18:30 & Sat 8:00 - 11:30 (Pre-booked appointments only) call us on 01284 769643

Patient Transport Services – ambulance transportation delivering you to your hospital appointment from 1st April 2018

Am I eligible for patient transport?

You are eligible for patient transport if:

Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed.  This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator.  This would need to be agreed for each individual case at the time of booking the transport.


From 1st April 2018, non-emergency patient transport will be provided by E-zec Medical Transport Services.  The Patient Transport Service (PTS) provides planned, non-emergency transport to and from NHS hospitals and clinics across Suffolk, including outpatient departments, inter-hospital transfers, renal dialysis, oncology centres, and your home.  It is only available for patients who are deemed eligible for medical reasons.  It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service.

Patient transport vehicles are staffed by ambulance care assistants (ACAs) who ensure your medical needs are met throughout the journey and during transfer.


Booking office and enquiries: 0300 999 6666

Contact us

Lawson Place
Bury St Edmunds
Suffolk, IP32 7EW

01284 769643

Email us
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Surgery Opening Hours

Monday to Friday 8:00 - 18:30
Saturday 8:00 - 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.