You are eligible for patient transport if:
Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed. This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator. This would need to be agreed for each individual case at the time of booking the transport.
From 1st April 2018, non-emergency patient transport will be provided by E-zec Medical Transport Services. The Patient Transport Service (PTS) provides planned, non-emergency transport to and from NHS hospitals and clinics across Suffolk, including outpatient departments, inter-hospital transfers, renal dialysis, oncology centres, and your home. It is only available for patients who are deemed eligible for medical reasons. It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service.
Patient transport vehicles are staffed by ambulance care assistants (ACAs) who ensure your medical needs are met throughout the journey and during transfer.