opening times - Mon - Fri 8:00 - 18:30 & Sat 8:00 - 11:30 (Pre-booked appointments only) call us on 01284 769643

Same-day (urgent) appointments – Triage

If you feel your requirement is urgent and you need a-same-day appointment, please let our receptionist know and you will be prioritised according to our “Triage” system

What is “Triage”?

Triage is a proven and safe way for surgeries to find the most efficient way to help patients and prioritise the most pressing appointment requests.

The purpose of triage is to ensure that every patient requesting a same day “urgent” appointment is referred to the appropriate doctor or nurse for the appropriate level of care within an appropriate period of time.

How does it work?

All patients requesting an urgent same-day appointment will be called back within a maximum of 2 hours by the appropriate doctor or nurse.

The doctor or nurse will assess whether your problem can be safely dealt with over the telephone, which might save you an unnecessary trip to the surgery.  If the clinician feels you need to be seen, you will be asked to come to the surgery.

The Triage system improves access to care by ensuring that ALL patients with a problem that needs assessment on the day will be dealt with the same day, while simultaneously allowing us to best allocate our resources.

Some recent comments from our patients:

“Very quick on receiving a call back – the doctor rang me within half an hour, and gave me a prescription which was waiting at the desk by the time I got to the surgery to collect it!” – April 2015

“I phoned for an appointment for my little girl and she was seen within the hour – great service, thank you!” – May 2015

“I’m always able to get seen due to the triage system – great service.” – July 2015

“They called me back within an hour to do a phone consultation to see if I needed to come in to be seen.  I got an appointment within another half hour, and the Nurse I saw was very professional – thanks for such a good system, you’ve really put the patient first! – September 2015

Contact us

Lawson Place
Bury St Edmunds
Suffolk, IP32 7EW

01284 769643

Email us
Click here.

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Surgery Opening Hours

Monday to Friday 8:00 - 18:30
Saturday 8:00 - 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.