opening times - Mon - Fri 8:00 - 18:30 & Sat 8:00 - 11:30 (Pre-booked appointments only) call us on 01284 769643


Online Prescription Ordering

Wherever possible, prescription requests should be made using our SystmOnline service, which is a fully accredited clinical system, available 24 hours a day, 7 days a week.  To register for this service please ask at reception when you next visit the practice.

Prescriptions will be ready for collection from 2pm two working days after ordering.

Prescription Order & Collection Desk

Alternatively, requests can be handed in at the surgery Prescription Order & Collection Desk, which is staffed from 9.00-5.00pm, Monday to Friday.

Telephone requests for prescription orders may be made between 12.00–4.00pm, Monday to Friday, by ringing 01284 705512.  This line often receives high numbers of calls so we would encourage patients to only use this line if they find it difficult to get their requests to us via the surgery.

Prescriptions by post

Prescriptions can be posted to you if requested, for which we require you to enclose a stamped addressed envelope with your prescription request.  Please note that we cannot be held responsible for prescriptions lost in the post.

Collection from a pharmacy

If you want to collect your medication from a particular pharmacy please telephone them to arrange this – the pharmacy will then collect your prescription from us and have your medication ready for you to collect.  Telephone numbers of local pharmacies are listed below for your convenience.

Croasdales Mountpharm 01284 723061
Croasdales 01284 754700
Lloyds 01284 754164
Boots 01284 701516
Superdrug 01284 705245
Sainsbury’s 01284 724671
Asda 01284 733510
Tesco 01284 799747

Croasdales Mountpharm

While Croasdales Pharmacy is conveniently based within our surgery, it is independent from Mount Farm Surgery and regulations dictate that we cannot pass your prescription on to them.  You need to arrange for collection as described above.

Contact us

Lawson Place
Bury St Edmunds
Suffolk, IP32 7EW

01284 769643

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Surgery Opening Hours

Monday to Friday 8:00 - 18:30
Saturday 8:00 - 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.