opening times - Mon - Fri 8:00 - 18:30 & Sat 8:00 - 11:30 (Pre-booked appointments only) call us on 01284 769643

Patient advice and liaison service

The NHS is a large and complex organisation, with over a million staff providing a broad range of services across thousands of locations.

It is not surprising that sometimes you may feel bewildered or concerned when using the NHS. The Patient Advice and Liaison Service, known as PALS, was introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

Click for more information about PALS on the NHS website.

Contact us

Lawson Place
Bury St Edmunds
Suffolk, IP32 7EW

Telephone
01284 769643

Email us
Click here.

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Surgery Opening Hours

Monday to Friday 8:00 - 18:30
Saturday 8:00 - 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.