Mount Farm Surgery - Doctors surgery opening times and what to do when we are closed

Surgery Opening Hours

	Morning	Afternoon
Monday	08:00 - 13:00	13:00 - 18:30
Tuesday	08:00 - 13:00	13:00 - 18:30
Wednesday	08:00 - 13:00	13:00 - 18:30
Thursday	08:00 - 13:00	13:00 - 19:00
Friday	08:00 - 13:00	13:00 - 18:30
Saturday	08:00 - 11:00	closed

We provide extended hours of opening after 6:30pm on Thursdays until 7:00pm and Saturday mornings from 8:00am to 11:00am for patients who are unable to make our usual opening hours. This is for booked appointments ONLY - the surgery is not open to patients without a booked appointment. There is no facility to book appointments or collect prescriptions in person at the surgery on Saturdays or after 6:30pm

Urgent Medical Advice Outside of Surgery Hours

If you require urgent medical advice outside of the surgery hours - 6.30pm to 8am, weekends and bank holidays, then please telephone 111.

If you require urgent dental treatment when your dentist is closed then call 111.

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Mon 24^thDec – 8.00am– 4.00pm

Tues 25^thDec – Closed

Wed 26^th Dec – Closed

Thurs 27^thDec – 8.00am – 6.30pm

Fri 28^th Dec – 8.00am – 6.30pm

** Sat 29^thDec – 8.00am – 11.00am **

( ** For Routine Pre-Booked Appointments Only)

Sun 30^th Dec – Closed

Mon 31^st Dec – 8.00am – 4.00pm

Tues 1^st Jan – Closed

Wed 2^nd Jan – 8.00am – 6.30pm

Out of Hours cover will be provided by

Harmoni on 0300 130 3066

May we take this opportunity to wish all of our patients a

Merry Christmas and a happy New Year.

Noticeboard

Lost Appointments:

In April 80 GP and 58 nurse appointments were lost because patients booked them then did not keep the appointments. This is equivalent to 6 clinical days. This is an appalling waste of appointments that other patients could have used. The Partners respectfully request that any patient intending not to keep a booked appointment cancels it in time to let us offer it to another patient. Please help us to meet the high demand for appointments by not letting them be wasted in this way. Thank you.

A&E West Suffolk Hospital

Our local A&E is currently being overwhelmed by patients with minor problems. Please help us to maintain A&E for those who really need it - patients with life threatening emergencies.

If you have a minor problem telephone the surgery during our normal hours, or the out of hours service when we are closed (111) Your problem will be assessed, and dealt with appropriately.

Thank you.

Further Information

Patient Reference Group