opening times - Mon - Fri 8:00 - 18:30 & Sat 8:00 - 11:30 (Pre-booked appointments only) call us on 01284 769643

On-line service

Our on-line service is the most efficient way to book an appointment to see a doctor, order your repeat medications, or view your medical record.

Before using this service you must first register to obtain a user ID and password, which you can do when you next visit the Surgery.  You will need proof of identity, and will be asked to complete a registration form.  Please ask at Reception for details.


Once you have registered you can download the App to enable you to book appointments and order prescriptions via your smart phone or tablet. Just click one of the links below, or search your App Store for ‘SystmOnline’.

Please note that it is currently only possible to book GP appointments online. To book an appointment to see a nurse please call 01284 769643.

Online services for children aged 12 – 16 years

Young people with capacity have the legal right to access their own health records and can allow or prevent access by others, including their parents. Anyone aged 12 or over is presumed to have such capacity, although a child might of course achieve capacity earlier or later. In any event, children who wish to should be able to access their own health records.

Parents of children aged between 12 to 16 years may access their child’s medical records if the child or young person consents, or lacks capacity, and it does not go against the child’s best interests. For this reason, online access is automatically cancelled on a child’s 12th birthday, at which point the child may to choose to request their own online login details, or if they wish a parent or guardian to hold these details they will need to discuss this with a GP to ensure they understand the consequences of allowing access to their record (this discussion is usually in the form of a telephone call which can be booked through Reception).



For your convenience, the practice is now offering an e-consult service, which is available 24 hours a day, 7 days a week.  You could save time by starting an online consultation with the GP now by clicking the link on our homepage.  Someone will get back to you by the end of the next working day, and you might not even have to come in to the surgery.

Contact us

Lawson Place
Bury St Edmunds
Suffolk, IP32 7EW

01284 769643

Email us
Click here.

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Surgery Opening Hours

Monday to Friday 8:00 - 18:30
Saturday 8:00 - 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.