opening times - Mon - Fri 8:00 - 18:30 & Sat 8:00 - 11:30 (Pre-booked appointments only) call us on 01284 769643

Missed appointments

Please cancel an appointment if you feel you no longer require it so that it can be reallocated.

If you are unable to keep an appointment please let us know in one of the following ways:

• Call reception on 01284 769643 between 08.00-18.30 Monday to Friday
• Online (if you have signed up for SystmOnline)
• Text the word CANCEL to 07800 008113

Did you know…?

Around 150 appointments are wasted every month when patients fail to cancel them when no longer needed.  Over the course of a year, this equates to 7 weeks worth of appointments, which is an expensive waste of resources and money that could have been used to further improve patient health services.

Our ‘did-not-attend’ policy

If a patient fails to attend an appointment on more than one occasion within 12 months an informal warning letter will be sent requesting that in future, should they no longer require an appointment, to please cancel it in good time.

If a patient subsequently fails to attend further appointments then access to online and telephone booking and choice of available appointments will be restricted.  A final warning letter will be sent stating that they will be removed from the practice list should they fail to attend further appointments.

Failure to attend another appointment will result in the patient being removed from our list, and they will need to register elsewhere.

Contact us

Lawson Place
Bury St Edmunds
Suffolk, IP32 7EW

Telephone
01284 769643

Email us
Click here.

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Surgery Opening Hours

Monday to Friday 8:00 - 18:30
Saturday 8:00 - 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.