We strive to offer appointments with a doctor within 48 working hours of the request although we cannot always offer an appointment within this timescale with a specific doctor.
Our standard for nurse appointments is to offer a nurse appointment within 24 working hours of the request.
Appointments can be made by telephoning 01284 769643. Patients can use our automated appointment system at any time to book or cancel appointments. You will be given the option to use the automated system when you call as well as the option to speak to a receptionist between the hours of 8:00am - 6:30pm Monday to Friday if you prefer. If you feel your problem is urgent please advise the receptionist and we will make every effort to see you the same day. If you are unable to keep an appointment please let us know - in October 157 appointments were wasted as patients failed to cancel them - these appointments could have been offered to other patients if they had been cancelled.
We run a non-personal list system which means patients can see any available doctor in the practice.
We provide extended hours of opening after 6:30pm on Thursdays until 7:00pm and Saturday mornings from 8:00am to 11:00am for patients who are unable to make our usual opening hours. This is for booked appointments ONLY. There is no facility to book appointments or collect prescriptions in person at the surgery after 6:30pm
Booking Appointments on the Internet
Some appointments can now be made via the internet. Before using this facility you will need to register for this service and obtain a user ID and password.
Patients can access or register for this service by clicking the link below:
Click here to register/ book/cancel your appointment online
Speaking to the doctor or nurse by telephone
If you need to speak to a doctor or one of the practice nurses please call the surgery to book a call back when they are able to. Specific times are not possible due to the nature of the work.