The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you have received, giving surgeries and hospitals a better understanding of the needs of their patients and enabling improvements.
Within the 48 hours of being discharged from a service you may be asked to answer the following question: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”
You will be invited to respond to the question by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”. You will also have the opportunity to explain why you have given your answer, so please answer any follow-up questions.
You may be asked to answer the question before going home, or you may be invited to do so by returning a postcard, by phone or on a website. You can ask a member of staff for more information about how this information is used.
Your answer is voluntary, will not be traced back to you, and your details will not be passed on to anyone. A member of your family or a friend is welcome to answer the question if you are unable to.
No, this will not replace the current NHS complaints procedure or other forms of feedback. Hospitals and other service providers will continue to use their own ways of gathering feedback in addition to the NHS friends and family test.