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Patient Services

Patient services We are a small but friendly department within the surgery available to assist with all registration enquiries. We can provide you with all the information you need whether you are established in or planning relocation to our area.

We also provide the following additional services:-

  • Patient database and change of details which includes births, deaths and marriages
  • Patient records both incoming and outgoing
  • Patient recall/invite letters and any relating queries
  • Smear results, information and queries in conjunction with Suffolk Screening Services
  • Pathology test results (between the hours of 2pm & 5pm Monday to Friday)
  • Influenza recall/invite letters and any relating queries.

We can be contacted direct on 01284 716114 (or option 5 on the main surgery telephone number). The department operates a voice mail service which enables patients to leave their name and telephone number when our lines are engaged so please leave your details and a member of our team will get back to you as soon as possible.

In addition to this we can now be contacted via e-mail at patient.services@GP-D83038.nhs.uk and e-mails are checked daily Monday to Friday.

Noticeboard

Lost Appointments:

In April 80 GP and 58 nurse appointments were lost because patients booked them then did not keep the appointments. This is equivalent to 6 clinical days. This is an appalling waste of appointments that other patients could have used. The Partners respectfully request that any patient intending not to keep a booked appointment cancels it in time to let us offer it to another patient. Please help us to meet the high demand for appointments by not letting them be wasted in this way. Thank you.

 

A&E West Suffolk Hospital

 

Our local A&E is currently being overwhelmed by patients with minor problems. Please help us to maintain A&E for those who really need it - patients with life threatening emergencies.

 

If you have a minor problem telephone the surgery during our normal hours, or the out of hours service when we are closed (111) Your problem will be assessed, and dealt with appropriately.

 

Thank you.

 

 
NHS ChoicesDepartment of HealthMy Surgery Website