opening times - Mon - Fri 8:00 - 18:30 & Sat 8:00 - 11:30 (Pre-booked appointments only) call us on 01284 769643

Appointments

To make an appointment to see a doctor call 01284 769643 or use our on-line appointment booking service, which is in operation 24-hours a day.

When you telephone the practice, a trained member of our practice team will ask you for brief details in order that they can signpost you to the most appropriate clinician, which may be a prescribing nurse, paramedic, physiotherapist, or a doctor.  Any information you provide will be treated confidentially.

Please note you must have an appointment to see a doctor.  We operate a non-personal list system that means patients can see any available doctor in the practice.  We strive to offer appointments with a doctor within 48 working hours of the request although this may be longer if you wish to see a specific doctor.

For your convenience, the practice is now offering an e-consult service, which is available 24 hours a day, 7 days a week.  You could save time by starting an online consultation with the GP now by clicking the link on our homepage.  Someone will get back to you by the end of the next working day, and you might not even have to come in to the surgery.

Urgent Appointments

If you feel your problem is urgent then please advise the receptionist and we will use our triage system to assess and prioritise your case appropriately.  We will make every effort to see you the same day if necessary.

Speaking to a doctor or nurse by telephone

If you need to speak to a doctor or practice nurse please call the surgery on 01284 769643 to book a call back.  While we cannot book specific times we will endeavour to respond as soon as we can.

Nurses

Practice nurses are qualified to deal with a wide range of conditions, including diabetes, asthma, COPD and minor illnesses, as well as offering services such as cervical screening, dressings, vaccinations, smoking cessation advice and blood pressure monitoring.

To book an appointment to see a nurse please call 01284 769643.  These are usually available within 24 working hours of the request.

Text reminders

We provide a free automated text appointment reminder service for all patients that provide us with their mobile telephone number.  Should you wish to take advantage of this free service and receive text message reminders please advise a member of staff.

Surgery opening hours

Monday 8:00 – 18:30
Tuesday 8:00 – 18:30
Wednesday 8:00 – 18:30
Thursday 8:00 – 18:30
Friday 8:00 – 18:30
Saturday 8:00 – 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.

                                                                      

GP+ Appointments                                                 

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Evening & Weekend appointments

Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another NHS setting nearby.
Talk to the practice receptionist to find out more or book an appointment.

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess

Contact us

Lawson Place
Bury St Edmunds
Suffolk, IP32 7EW

Telephone
01284 769643

Email us
Click here.

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Surgery Opening Hours

Monday to Friday 8:00 - 18:30
Saturday 8:00 - 11:30 *
Sunday Closed

* Pre-booked appointments only. Please note that there is no facility to book appointments or collect prescriptions in person at the surgery on a Saturday.